Refund and money-back policy

Digital products cannot, by their nature, be refunded once delivered and used; however, there are clear cases that protect you.

When a refund is possible

• Undelivered order — payment was taken but the product was not delivered.
• Defective/non-working product — a code or account does not work as described and cannot be fixed by replacement.
• Wrong product — a different product than ordered was delivered.

When a refund is not possible

Correctly delivered and used (redeemed) codes, user-side mistakes such as choosing the wrong region, and change of mind are generally outside the refund scope. Even so, we review every case individually.

How to request one

Open a support request with your order number and a short description of the problem. Add a screenshot or the platform error message if possible. The team reviews quickly; where eligible we first offer a replacement/redelivery, and a refund if that cannot resolve it.